Privacy

When you plan a visit, we ask for your name and email address, and, if you choose, a phone number. We also ask which gathering and day you’re coming, how many are coming, whether you’re bringing kids, and anything you’d like us to know.

Crosspoint’s staff and welcome team use this to greet you and follow up. It’s stored in the system that runs this website (Sanity), and notifications and your confirmation are sent by email through Resend. We don’t sell it or share it with anyone else.

If you sign up for weekly updates, your email address goes to Mailchimp, which runs our mailing list. Mailchimp emails you to confirm first, and every update has an unsubscribe link.

We use Google Analytics to see how people find and use this website, so we can improve it. It sets cookies in your browser so it can tell new visits from returning ones. It records things like:

• the pages you view (including sermon searches and filters, which show up in the page address)
• the site or search that brought you here
• your browser and device
• your approximate location, worked out from your IP address
• some actions on a page, such as scrolling, following a link to another site, downloading a file or starting a form

It doesn’t receive your name, email address, phone number or anything else you enter when you plan a visit or sign up for updates.

We also use it with our Google Ads account, to see how our ads are working and to show our ads to people who have visited this site. If you’re signed in to Google with personalized ads turned on, Google may connect your visits to your Google account so we can see combined reports, such as age ranges and interests. These reports are grouped; they never tell us who you are.

We don’t sell what Google Analytics collects. Google handles this information under its own privacy policy; you can read how Google uses information from sites that use its services.

To opt out, block or clear cookies for this site in your browser’s settings, install Google’s Analytics opt-out browser add-on, or turn off personalized ads in Google’s My Ad Center.

Sermon videos play from YouTube in its privacy-enhanced mode. Giving happens on Pushpay, where Pushpay’s own privacy policy applies.

You don’t need an account. Everything in the app works without signing in. If you never sign in, your notes, and what you highlight and bookmark in the Bible, stay on your phone and are never sent to us.

If you sign in, we keep your email address, your name if you give it, your notes, and the verses you highlight and bookmark in the Bible, so they are backed up and on your other devices. Your notes, highlights and bookmarks are encrypted on our server, and the staff tools have no way to read them. When you delete a note, what you wrote in it is removed from our server straight away.

Forms and prayer requests you send go to the church staff by email, with the name and contact details you enter, so that someone can reply. Some forms (a connection card, a sign-up) are also filed in the church’s own records, where the staff follow them up. A prayer request never is. If you were signed in when you sent one, you can see it again on the You tab, under My requests.

When you ask for prayer, you choose who sees it: the pastors and staff only, or the prayer team as well. If you choose the prayer team, the people the church has put on that team can read your request in the app for 30 days, with your first name. They never see your email address or phone number. When someone on the team prays for you, the app tells you how many people prayed, not who. Staff can take a request off the team’s list at any time.

If you serve on the prayer team, what you read there was shared with you in confidence. The app records that you prayed for a request so that it can be counted; your name is not shown to the person who asked. If a request should not be on the list, you can report it to the church staff from the list. The staff are told that it was reported and decide what to do; the person who asked is not told, and the rest of the team is not told who reported it.

Groups. The church may put you in a group in the app, with other people it has chosen: a small group, a team. Only the church’s staff make a group and decide who is in it, and groups are for adults. What you write there is shown to the people in that group, with the name you choose to go by. Messages are encrypted on our server. The church’s staff do not read a group. They see messages only when someone in the group reports something: a reported message with the few around it, or a reported person’s recent messages in that group, so that they can decide what to do. You can report a message or a person to the church’s staff. The staff see that the report came from you, so that they can follow it up; the person you reported and the rest of the group are not told that anything was reported, or by whom. You can also hide a message, or block someone so that you no longer see what they write. Hiding and blocking are yours alone: nobody is told, the staff included. When you tap a reaction on a message, the group sees how many people gave it, not who. A notification about a group says only that there is something new, never what was written. Messages are deleted after a year, and you can remove your own at any time. You can leave a group whenever you like.

Sermons you download are kept on your phone only.

The Bible in the app is on your phone. What you read and what you search for in it are not sent to us or to anyone else. What you highlight, bookmark or write a note on is kept on your phone, and backed up only if you sign in, as described above.

When you search the sermons, the words you type are sent to our server to find what matches. They are not saved, on our server or on your phone, and they are not connected to you.

What you tell the app about yourself (whether you’re new, your family, the teams you serve on, the ministries you follow) only decides what the app shows you first. It is not shown to anyone else in the church.

Your details. If you sign in with an email the church already has for you, the app can show you what the church has on file for you: your name, phone numbers, mailing address, birthday, marital status, any allergies the church has noted, your family and your groups. It is read from the church’s own records when you open it and is not kept in the app. If you correct something there, the correction is saved to the church’s records, which the church staff use as they always have. What those records say about your family and groups (for example, that you have a child in the kids ministry) also decides what the app shows you first.

If more than one person at the church shares your email, the app asks which one you are, and the church office confirms it.

Giving happens on Pushpay’s page. We record the amount, fund and frequency you chose so the app can say thank you; your card or bank details go to Pushpay and never to us. Pushpay’s own privacy policy covers your gift.

Notifications. If you allow them, your phone’s notification address is kept so we can send what you asked for. You choose the kinds on the You tab, in Settings, then Notifications.

How the app is used. We count which screens are opened and a short list of actions, such as “a sermon was played”, to learn what is useful. These counts carry no name, email or account, and no location. If the app crashes, a report of the error is sent so we can fix it; it contains nothing you wrote.

We do not sell your information, show advertising, or track you across other apps or websites. The app never asks for your location, contacts, photos or microphone.

Older sermons play in YouTube’s player, which is Google’s and follows Google’s privacy policy.

In the app: on the You tab, tap the Settings button at the top, then Delete account. Your account, your backed-up notes, your highlights and bookmarks, the forms and prayer requests you sent while signed in, what you told the app about yourself, your place on the prayer team and each “I prayed” you gave, and everything of yours in the church’s groups (the messages you wrote, your reactions, your place in each group, and whom you blocked) are deleted immediately and cannot be recovered. The church’s own records of you are not part of the app and are not changed by this; to ask about those, contact the church office. Gifts are not affected; those records are Pushpay’s.

If you can’t use the app, email info@crosspoint.la from the address on your account and we will delete it for you.

Email info@crosspoint.la or call (626) 808-7648, and we’ll update or delete what you’ve given us.